Choose the agent's job
Define what the agent should handle, such as booking, intake, qualification, support, or record creation.
Talk with customers. Complete the work.
Build AI agents that book appointments, create records, and complete business tasks
Create AI agents that answer questions, book appointments, collect information, create or update records, route calls, and run connected workflows by voice or chat.
Appointment bookingRecord creationConnected actions
Customer request
Agent is booking and updating the customer record
01
Understand the request
02
Take the right action
03
Save the result
Built for businesses that need customer work completed
Local businessesClinicsCare providersHome servicesTransportationService teamsLocal businessesClinicsCare providersHome servicesTransportationService teams
Book appointmentsCreate recordsUpdate customer detailsSend follow-upConnect business toolsBook appointmentsCreate recordsUpdate customer detailsSend follow-upConnect business tools
Solutions
Give every agent a job it can finish.
AgentCrafty agents can answer questions and complete connected business actions instead of stopping at conversation.
Book and reschedule appointments
Create and update records
Qualify leads
Collect customer information
Send confirmations and follow-up
Route work to the right team
How it works
Build the agent, connect its tools, and put it to work.
Start with one clear job, give the agent the knowledge and actions it needs, then publish it through voice or chat.
Give it knowledge
Add business information, instructions, questions to ask, and rules for when a person should take over.
Connect its actions
Connect calendars, forms, spreadsheets, record systems, and other tools the agent needs to complete work.
Publish and improve
Publish through Web Voice or phone, review results, and improve the agent as your workflow evolves.
Get started
Turn customer requests into completed work.
Create a workspace, give your agent the actions it needs, connect its tools, and let customers reach it by voice or chat.
Next actions
Create a workspace
Create your first agent
Add knowledge and actions
Connect Web Voice or phone