AI receptionist for service businesses
AI receptionist for calls, appointments, messages, and follow-up.
A general front-desk agent that knows approved business information, answers inbound calls, books or queues appointments, qualifies leads, captures messages, routes urgent requests, and notifies your team by email, chat, CRM, or workflow handoff.
24/7
front desk coverage
< 60 sec
team-ready summary
12+
call and chat workflows
Recorded demo
New customer appointment request
Recorded call demo
Front desk handoff
Appointment request, pricing question, callback number, and email-follow-up request captured for front-desk review.
Reception workflow
Give any business a front desk that answers, books, routes, and follows up.
The AI receptionist page provisions the existing AgentCrafty receptionist template. The business can tune the script, connect booking, route calls by purpose, and notify the team without starting from a blank agent.
Answers the main line
Greets callers, understands the reason for the call, answers configured business facts and FAQs, screens spam, and keeps the conversation focused.
Books or queues appointments
Uses connected booking settings when available, or captures appointment-ready details, intake answers, and lead qualification notes for team review.
Routes messages, chat, and email requests
Collects caller name, phone, email, reason, urgency, and preferred follow-up window, then notifies the right team channel, email path, or CRM-style workflow.
Handles more than missed calls
Supports outbound follow-up, live transfer requests, vendor messages, billing routing, payment request handoffs, after-hours capture, and escalation rules.
Reception handoff
Start with phone coverage. Add calendar, email, CRM, and webhook actions as each business connects them.
The receptionist avoids claiming an appointment, email, account update, or policy decision is complete unless a configured action confirms it. Without a connector, it captures the request and sends a clean handoff to the team.
Business information
Approved public facts about the business, products, services, locations, hours, support paths, intake steps, FAQs, and safe next steps.
Appointment request
Caller name, phone, reason, preferred date/time, service, urgency, and booking status from the configured provider.
Lead qualification and intake
Qualifies new prospects, captures intake answers, identifies caller type, and logs complete context before a human follows up.
Message capture
Callback details, department, summary, urgency, and preferred follow-up window for the front desk queue.
Email follow-up
Captures email-related requests and notifies the team. Inbox reading can be added later through a dedicated email connector.
Routing and escalation
Sales, support, billing, vendor, manager, urgent, after-hours, live transfer, and human handoff paths stay editable per workspace.
Payment and account requests
Captures payment, billing, and account-update requests for staff review. Payment processing can be added through a configured provider action.
Outbound follow-up
Can call back leads, confirm details, remind customers, or collect missing information when campaigns are enabled.
How it provisions
One receptionist line for calls, appointments, messages, and follow-up.
The vertical page creates a normal AgentCrafty workspace. The business can edit the prompt, add approved business knowledge and FAQs, connect calendars and notifications, assign or forward numbers, route different call types, and add CRM, chat, payment, or email connectors over time.
Create receptionist workspace
General receptionist signup preselects the AI receptionist vertical.
Apply AI receptionist blueprint
The business blueprint creates receptionist prompts, fields, actions, FAQs, and outcomes.
Add business knowledge
Add approved public details about the business, products, services, hours, policies, and support paths the receptionist may share.
Connect phone line
Use an AgentCrafty number or route an existing business line.
Choose booking and notification handoffs
Connect booking, team email, SMS, webhook, or CRM-style follow-up as the business is ready.
Blueprint
AI receptionist agent with vertical prompts, fields, and actions.
Routing
Attach the agent to a public number, after-hours line, campaign, or dedicated workflow.
Controls
Keep the vertical focused while still using AgentCrafty's workspace settings.
AgentCrafty AI Receptionist
A generic AI receptionist solution powered by the AgentCrafty platform.