AI call handling for Adult Family Homes
Answer AFH calls while your team is caring for residents.
Give each Adult Family Home an AI phone assistant for family inquiries, social worker referrals, tour requests, bed availability questions, caregiver applicants, and vacancy follow-up.
24/7
AFH call capture
< 60 sec
owner-ready summary
3
phase-one agents
Recorded demo
Social worker placement referral
Recorded call demo
Owner handoff
Referral captured for owner review with resident needs, payer details, preferred tour window, social worker phone number, and next-step summary.
AFH owner workflow
Start with the calls that can fill beds: inquiries, tours, and referral intake.
The vertical page provisions a subscriber-owned AFH blueprint. The owner can publish the number, tune what the assistant says about the home, and send high-value referral calls into Plany365 Care or another configured intake backend.
Answers when caregivers cannot
Handles calls while staff are giving medication, bathing residents, cooking, driving to appointments, or helping families.
Collects placement details
Captures resident needs, payer type, mobility, dementia support, timeline, location preference, and decision-maker contact.
Routes tours and referrals
Creates owner-ready handoffs for tour requests, hospital discharge planner calls, social worker referrals, and urgent openings.
Supports outbound follow-up
Can call families after tours, follow up with referral sources, or notify social workers when a vacancy becomes available.
AFH lead handoff
Capture the lead first. Connect Plany365Care scheduling and referrals when ready.
Phase one should avoid overpromising availability, rates, Medicaid acceptance, or tour times. The assistant captures complete intake details and can submit them to an AFH-owned Plany365 Care workflow, provider group, or customer-owned intake backend. Plany365 Care network routing is managed by the platform owner.
Inquiry agent
Answers openings, Medicaid/private-pay, dementia support, care level, rate-range, location, and tour questions using only configured business facts.
Tour scheduling agent
Captures preferred tour windows and confirmation phone number. Books only when a booking provider is connected; otherwise routes to owner review.
Referral intake agent
Collects social worker, discharge planner, case manager, resident, payer, mobility, behavioral, medication/nursing, preferred-area, and move-in timeline details.
Referral tool connector
Submits structured intake to the selected AFH-owned Plany365 Care workflow, no-tool review queue, or custom webhook. Plany365 Care network routing is reserved for platform admins.
Vacancy and recruiting follow-up
Outbound calls can notify referral sources when a bed opens or screen caregiver applicants for experience, certifications, availability, and wage expectations.
How it provisions
One AFH line for families, referral sources, tours, vacancies, and hiring.
The vertical page creates a normal AgentCrafty workspace. The AFH owner can edit prompts, add bed availability facts, connect booking, and route calls or outbound follow-up into Plany365 Care or their own backend when ready.
Create AFH workspace
AFH-specific signup preselects the vertical.
Apply AFH owner blueprint
The business blueprint starts with referral intake and includes an editable referral tool action.
Assign public phone number
Use an AgentCrafty number or connect the AFH's existing public number.
Route referrals to owner
Send summaries to the owner, Plany365 Care, email, webhook, or booking workflow when connected.
Blueprint
AFH owner assistant agent with vertical prompts, fields, and actions.
Routing
Attach the agent to a public number, after-hours line, campaign, or dedicated workflow.
Controls
Keep the vertical focused while still using AgentCrafty's workspace settings.
AgentCrafty AI AFH Owner Assistant
A vertical Adult Family Home call-handling solution powered by AgentCrafty.